Website Privacy Policy

Effective Date: 13/09/23

Sovereign Doors (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website ([Insert Website URL]) or interact with us online. By using our website, you consent to the practices described in this policy.

1. Information We Collect:

a. Personal Information: We may collect personal information such as your name, email address, phone number, postal address, and payment information when you make a purchase, register an account, or subscribe to our newsletter.

b. Website Usage Data: We collect information about your interactions with our website, including your IP address, browser type, referring pages, and the time and date of your visits.

c. Cookies: Our website uses cookies and similar technologies to enhance your browsing experience. You can manage your cookie preferences through your browser settings.

2. How We Use Your Information:

We use the information we collect for the following purposes:

• To process your orders and payments.
• To provide customer support and respond to inquiries.
• To send you promotional materials and newsletters (if you’ve opted in).
• To analyze website usage and improve our services.
• To comply with legal and regulatory requirements.

3. Information Sharing:

We do not sell or rent your personal information to third parties. However, we may share your information with:

• Service providers who assist us with website operations, payment processing, and marketing.
• Legal authorities when required by law or to protect our rights and interests.

4. Security:

We take reasonable steps to protect your personal information. However, please be aware that no data transmission over the internet is entirely secure, and we cannot guarantee the security of your information.

5. Your Rights:

You have the right to:

• Access, correct, or delete your personal information.
• Withdraw your consent for marketing communications.
• Object to the processing of your data for legitimate purposes.
• Receive a copy of your data in a structured format (data portability).

To exercise these rights, please contact us using the information provided in Section 8.

6. Children’s Privacy:

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe that a child has provided us with their personal information, please contact us, and we will take appropriate steps to delete the information.

7. Links to Other Websites:

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

8. Contact Us:

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

[Insert Contact Email] [Insert Contact Address] [Insert Contact Phone Number]

9. Updates to this Privacy Policy:

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. Please check this page periodically for updates. The effective date at the top of the policy will indicate when it was last revised.

Thank you for trusting Sovereign Doors with your personal information. We are dedicated to safeguarding your privacy and providing you with a secure and enjoyable online experience.

Returns:

Effective Date: 13/09/23

At Sovereign Doors, we are committed to ensuring your complete satisfaction with every purchase made on our website. If, for any reason, you are not entirely satisfied with your purchase, we have outlined our Returns Policy below, which adheres to UK law.

1. Returns Period:

You have the right to return your purchase within 14 days of receiving it, in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. This 14-day period is known as the “cooling-off period.”

2. Eligibility for Returns:

To be eligible for a return, your item must meet the following criteria:

• The item must be in its original condition, including packaging, tags, and any accessories.
• The item must not have been installed or used.
• The item must be returned with a proof of purchase, such as the order number and invoice.

3. How to Initiate a Return:

To initiate a return, please follow these steps:

• Contact our Customer Support Team via email at info@sovereigndoors.comto request a Return Authorization Number (RAN).
• Once you receive your RAN, securely package the item, including all original packaging and documentation.
• Clearly mark the RAN on the outside of the package.
• Send the item to the address provided with your RAN.

4. Return Shipping:

Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part or a faulty item. We recommend using a trackable shipping service to ensure that your return reaches us safely.

5. Inspection and Refund:

Upon receiving your returned item, our team will inspect it to ensure it meets the eligibility criteria. If the item is in its original condition and complies with our return policy, we will process your refund within 14 days of receiving the item. The refund will be issued to the original payment method used for the purchase.

6. Exceptions:

Please note that the following items are exempt from our standard returns policy:

• Custom-made or personalized items (unless they are faulty).
• Items that have been damaged or altered by the customer.
• Items that have been used or installed.

7. Warranty Claims:

If you believe your item is faulty or covered under warranty, please contact our Customer Support Team immediately. We will work with you to resolve the issue in accordance with the warranty terms and conditions provided with the product.

8. Contact Us:

If you have any questions or concerns about our Returns Policy, please do not hesitate to contact our Customer Support Team at info@sovereigndoors.com. We are here to assist you and ensure that your shopping experience with Sovereign Doors is as smooth and satisfying as possible.

Thank you for choosing Sovereign Doors for your door and home improvement needs.

Note: This Returns Policy is subject to change. Please refer to the most recent version on our website for the current policy.