Swish – Satin Nickel Lever on Round Rose

At Sovereign Doors, we are committed to providing you with a seamless shopping experience, which includes convenient delivery options and hassle-free returns. Here, you’ll find all the information you need about our shipping methods, costs, and delivery times.

Shipping Options:

We offer two types of shipping for your convenience:

1. Large Item Shipping:

• Starting Price: £54 for 1 door.
• Incremental Cost: £5 per additional door.

Our large item shipping option is ideal for doors and other bulky items. The shipping cost begins at £54 for one door and increases by £5 for each additional door added to your order. Here’s a breakdown of the pricing for large item shipping:

• 1 Door: £54
• 2 Doors: £59
• 3 Doors: £64
• 4 Doors: £69
• 5 Doors: £74
• 6 Doors: £79
• 7 Doors: £84
• 8 Doors: £89
• 9 Doors: £94
• 10 or more Doors: £99 (maximum cost)

You can order as many doors as you like with a maximum delivery cost of £99 for large item shipping. Rest assured that your doors will be carefully handled and delivered to your doorstep within 3-5 working days.

2. Small Item Shipping:

• Flat Rate: £13 per order

For smaller items that don’t require the large item shipping rate, we offer a flat rate of £13 per order. This option is perfect for accessories, hardware, and other small items. Your small items will also be delivered to your location within 3-5 working days.

Delivery Times:

Regardless of the shipping option you choose, all deliveries are estimated to arrive within 3-5 working days. We understand that prompt delivery is essential, and we work diligently to ensure your order reaches you as quickly as possible.

Returns:

Effective Date: 13/09/23

At Sovereign Doors, we are committed to ensuring your complete satisfaction with every purchase made on our website. If, for any reason, you are not entirely satisfied with your purchase, we have outlined our Returns Policy below, which adheres to UK law.

1. Returns Period:

You have the right to return your purchase within 14 days of receiving it, in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. This 14-day period is known as the “cooling-off period.”

2. Eligibility for Returns:

To be eligible for a return, your item must meet the following criteria:

• The item must be in its original condition, including packaging, tags, and any accessories.
• The item must not have been installed or used.
• The item must be returned with a proof of purchase, such as the order number and invoice.

3. How to Initiate a Return:

To initiate a return, please follow these steps:

• Contact our Customer Support Team via email at [Insert Contact Email] or by phone at [Insert Contact Phone Number] to request a Return Authorization Number (RAN).
• Once you receive your RAN, securely package the item, including all original packaging and documentation.
• Clearly mark the RAN on the outside of the package.
• Send the item to the address provided with your RAN.

4. Return Shipping:

Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part or a faulty item. We recommend using a trackable shipping service to ensure that your return reaches us safely.

5. Inspection and Refund:

Upon receiving your returned item, our team will inspect it to ensure it meets the eligibility criteria. If the item is in its original condition and complies with our return policy, we will process your refund within 14 days of receiving the item. The refund will be issued to the original payment method used for the purchase.

6. Exceptions:

Please note that the following items are exempt from our standard returns policy:

• Custom-made or personalized items (unless they are faulty).
• Items that have been damaged or altered by the customer.
• Items that have been used or installed.

7. Warranty Claims:

If you believe your item is faulty or covered under warranty, please contact our Customer Support Team immediately. We will work with you to resolve the issue in accordance with the warranty terms and conditions provided with the product.

8. Contact Us:

If you have any questions or concerns about our Returns Policy, please do not hesitate to contact our Customer Support Team at [Insert Contact Email] or [Insert Contact Phone Number]. We are here to assist you and ensure that your shopping experience with Sovereign Doors is as smooth and satisfying as possible.

Thank you for choosing Sovereign Doors for your door and home improvement needs.

Note: This Returns Policy is subject to change. Please refer to the most recent version on our website for the current policy.